Privacy Policy

Last Updated: December 2025

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with the Altaira website, booking forms, marketing campaigns, or support channels.

  1. 1. Information We Collect

    Personal Information:

    • Full name
    • Email address
    • Phone number
    • Nationality & date of birth
    • Residential address
    • KYC documents (passport, ID, PAN, etc.)
    • Tax identifiers and residency information

    Transaction Information:

    • Bank details (where required for payments/refunds)
    • Payment history and receipts
    • FX remittance details

    Technical Data:

    • IP address
    • Browsing Information
    • Device type, operating system, browser type
    • Cookies and analytical tracking data
  2. 2. How We Collect Information
    We collect information through:
    • Website forms
    • WhatsApp / Email communication
    • Phone calls
    • Online payment submissions
    • Cookies and analytics tools
    • Offline booking forms and submissions
    • Events, presentations, or expos where you provide your details
  3. 3. Purpose of Data Collection
    We use your information to:
    • Process enquiries, bookings, payments, and agreements
    • Verify identity for KYC / AML compliance
    • Send project updates, statements, and legally required notices
    • Provide customer support and respond to queries
    • Improve our website, marketing, and customer experience
    • Share promotional information (you may opt out anytime)
    • Maintain statutory and regulatory compliance in Sri Lanka and internationally
  4. 4. Sharing of Information
    We may share the data with:
    • Group companies, SPVs, and affiliate entities related to Altaira
    • Banks, payment gateways, and remittance providers
    • Lawyers, auditors, consultants, and regulatory authorities
    • Technology and CRM vendors supporting our operations
    • Government bodies when required by law

    We do not sell your data to unaffiliated third parties.

  5. 5. Data Retention
    We retain your data for as long as necessary to:
    • Fulfil the purpose of collection
    • Maintain legal, tax, and regulatory compliance
    • Prevent fraud or misuse
    • Maintain project transaction history
  6. 6. Your Rights
    Subject to law, you may request:
    • Access to your personal data
    • Correction of inaccurate data
    • Deletion or restriction of certain data
    • Opt-out from marketing communication

    To exercise these rights, write to altaira.lk@fracspace.com

  7. 7. Data Security

    We implement reasonable technical and administrative measures to safeguard your data from unauthorised access, disclosure, alteration, or destruction. However, no system is completely secure.

  8. 8. Cookies
    • Enhance user experience
    • Track website performance and analytics
    • Remember user session preferences

    You may disable cookies in your browser settings, but the Site may not function optimally.

  9. 9. International Users

    Users accessing the site from outside Sri Lanka acknowledge that their data may be stored, processed, or transferred as required for project operations.

  10. 10. Changes to This Policy

    We may update this Privacy Policy periodically. The latest version will always be posted on this page.

  11. 11. Contact Us

    For privacy or data-related concerns, please contact:

    Email: altaira.lk@fracspace.com

    Company: Altaira by Fracspace

    Address:

    No. 59, Gregorys Road
    Colombo 07
    Western Province
    Sri Lanka

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Altaira is a luxury hilltop resort and residence destination set nearly 2,000 feet above sea level. Designed for stillness, discovery, and elevated living, Altaira blends nature, wellness, and adventure into one timeless experience.

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A Fracspace Development